ReelVerse complies with Korean Electronic Commerce Act and EU Consumer Rights Directive.
Pro Subscription
- Within 7 days: Refund minus prorated daily usage
- After 7 days: No refund. Cancel auto-renewal only.
- Payment errors: Full refund immediately
Encore (Tips)
- Within 24 hours, before recipient withdraws: Refundable
- After 24 hours or after withdrawal: Not refundable
- Payment errors: Full refund
Recipe (Digital Content)
- Before download: Refundable (within 7 days)
- After download: Not refundable (legal exception for digital goods)
- 7-day settlement hold protects buyers — refunds within 7 days are processed
- Payment errors / non-delivery: Full refund
Advertising
- AI moderation rejected: Auto-refund
- User cancellation: Pro-rated refund for unused period
How to Request
- Automated: Settings > Subscription > Refund (for Pro / Recipe pre-download)
- Manual: Email support@reelverse.io with:
- Account email
- Payment date and amount
- Transaction ID
- Reason
Processing Time
- Automated: Same day - 1 business day
- Manual: 3 business days review + 5 business days payout
- Card refunds: 7-14 days (Toss processing)
When We May Refuse
- Account suspended for violations
- Outside refund window
- Already downloaded digital content
- Mismatched payment info
- Abuse pattern (repeat refund-then-rebuy)
Disputes
- Email support@reelverse.io
- Korea: KCA (Korea Consumer Agency) 1372
- EU: ODR Platform (ec.europa.eu/consumers/odr)
- Legal: Ulsan District Court (Korea) or New York State Court (USA)
Last updated: 2026-04-27